Data Deletion

Last updated: 2 September 2026

If you use Vertex

Email hcr@thevrtx.space from the address your account is registered to, with the subject “Data deletion”. We will delete the company account, conversation history, connections and delivery logs within 30 days and confirm by reply.

Disconnecting WhatsApp in the “Notifications” screen stops sending and receiving immediately: the access token stops being used at once, without waiting for the rest of the data to be removed.

If a business messaged you through Vertex

If you received a message from a company using Vertex and want your data deleted, email hcr@thevrtx.space with the phone number the message was sent to and the name of the company.

We process that data on the company’s behalf, so we will pass the request on to them and delete the data on our side within 30 days.

What is deleted

Account data, recipient contacts, conversations, WhatsApp and booking-system connections, and delivery logs. Only accounting records whose retention is required by the law of the Republic of Kazakhstan are kept.

Contacts

  • LLP "SABET"
  • Address: Republic of Kazakhstan, Almaty, Zhetysu-4 district, 24
  • BIN: 250540009983
  • Phone: +7 707 799 01 61
  • Email: hcr@thevrtx.space
Vertex · AlmatyData in Kazakhstan and the EU · contract and completion certificate

ТОО «САБЕТ» · BIN 250540009983 · Республика Казахстан, г. Алматы, мкр. Жетысу-4, дом 24 · +7 707 799 01 61 · hcr@thevrtx.space