Terms of Service

By using Vertex (app.thevrtx.space) you agree to these Terms and to the WhatsApp Business and Meta policies, including their messaging rules and message template requirements.

The service answers a business’s customers in messaging apps using an AI assistant and sends transactional notifications via the official WhatsApp Cloud API. Using the service for spam, or for messaging without recipient consent, is prohibited.

• Have a lawful basis to message recipients.
• Comply with WhatsApp rules on message templates and categories.
• Be responsible for the correctness of connected integrations and credentials.
• Not use the service for messages that mislead the recipient about who is speaking to them.

Subscription pricing is shown on the site’s home page and in the “Tariff” section of the dashboard. WhatsApp messages themselves are billed by Meta under its conversation-based pricing model and are not part of the subscription. Payment is by bank card, by invoice to a legal entity, or through Kaspi. Settlement currency is the tenge (KZT).

• Visa and Mastercard cards issued by any bank are accepted.
• Payments are processed by LLP "PayLink.kz". Card details are entered on its secure page.
• Every transaction is authenticated with 3-D Secure (Visa Secure, Mastercard Identity Check); the confirmation is requested by the issuing bank.
• The card number, expiry date and CVV/CVC are never passed to Vertex and are not stored by it. We receive only the outcome of the transaction and its identifier.
• The amount charged is exactly the amount shown before confirmation. Vertex charges no additional fee; the issuing bank may charge its own and will say so itself.

Please keep copies of your transaction documents — the payment confirmation, the payment email and the invoice. They are needed for a refund request and for disputing a transaction with your bank.

• The site is served over HTTPS with a valid TLS certificate, as is the payment provider’s page.
• Card details are handled by the payment provider in line with PCI DSS and the card schemes’ requirements. Vertex has no access to them.
• Integration credentials are stored encrypted and phone numbers are masked in logs.
• Access to a company’s data is verified on every request rather than assumed: one customer’s data is never available to another.

See the privacy policy for details.

The service is provided remotely; there is no physical delivery. When paying by card, access on the chosen plan opens as soon as the payment is confirmed by the payment provider — usually within minutes. When paying by invoice or through Kaspi, within one business day of the funds arriving.

A notification is sent to the account’s email address; the current plan and its expiry are always visible in the “Tariff” section of the dashboard. If access has not opened within that time, write to hcr@thevrtx.space.

You may cancel at any time. The period already paid for runs to its end and the next one is not invoiced.

• An erroneous or duplicate payment is refunded in full.
• If you cancel before the paid period ends, the cost of whole unused months of that period is refunded. A month already begun counts as used.
• Purchased volume packages are not refunded for the part already consumed: that volume has been paid to the model provider.
• Send a refund request to hcr@thevrtx.space from the address the account is registered to. It is reviewed within 10 business days.
• Refunds are made by the same method as the payment: a card payment is returned to the same card. Crediting time depends on the issuing bank and takes up to 30 calendar days from the decision.

The service is provided “as is”. We are not liable for WhatsApp Cloud API downtime, for templates rejected by Meta’s review, or for the content of messages sent by the user.

You may stop using the service at any time; data is deleted on request in accordance with the privacy policy.

• LLP "SABET"
• Address: Republic of Kazakhstan, Almaty, Zhetysu-4 district, 24
• BIN: 250540009983
• Phone: +7 707 799 01 61
• Email: hcr@thevrtx.space
• Bank: Kaspi Bank JSC, BIC CASPKZKA, KBe 17
• Account (IBAN): KZ38722S000045579846